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Customer Service

OUR POLICY

 

ONLINE ORDERS
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way: Paypal, Visa Credit Cards, Visa Debit Card.

HAIR PRODUCT USAGE 
Light oils 
Moisturizing Shampoos and Conditioners  (preferred professional products)

RETURN POLICY 
Effective October 23, 2020, Diverse Hair Company has exceptional quality hair. Your satisfaction is our goal. However there are NO  RETURNS ,EXCHANGES or STORE CREDIT due to sanitation purposes. All Purchases are FINAL. Please be aware of the light shedding in advance. 

SHIPPING DELAYS
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.

POLICY CHANGES
We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.

Hair Stylist Agreement 

This Hair Stylist agreement (this Agreement) is entered into on the date set forth _______ in the signature here of by and between [___________________] (Stylist), and [________________] (Client) having hair styled at:  ____________ (Address). The parties are here in after sometimes referred to individual as a “Party” and collectively as the “Parties”.

 

 

Purpose of the Agreement. Client chooses Stylist’s [Name of Hair Packages] for a total cost of __________. Throughout this Agreement, the term “Services” means any and/or all of the services include in this provision. Stylist agrees to provide Client with the following packages and services below:

 

  • [Bridal Trial Hair Styling]

  • [Bridal and bridal party package]

  • [Engagement Shoot hair styling]

  • [Hair extension application]

  • [Hair Coloring]

  • [Hair & Make Up]

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Term & Conditions

 

Cancellations

Cancellations or reservation changes made at least one business in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 72 hours’ notice will be subject to a change of 50% of the service fee No-show reservations are subject to a cancellation fee of 100% of the service appointment. If cancellations are not made within 72 hours all deposits become nonrefundable. 

Arrival

Please arrive at least 5 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage and preview a possible new look in our various fashion magazines.

Late Arrivals

To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time. We will always do our best to accommodate our guests however, we can only do what we can with the time available.

Gratuities

For your convenience Diverse Hair Company accepts gratuities from cash or they can be placed on your credit/debit card for your technician.

Children

Diverse hair Salon welcomes all well-behaved children. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers in the space. Most drawers contain sharp objects and chemicals that could be potentially dangerous to unsuspecting children.

Redo

Diverse Hair Company stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service. There are no refunds once hair is styled. We can accommodate you with providing a free service for the future.

Payment

Diverse Hair Company Accepts Visa Debit and Cash, and Zelle for payment of services and products. We do not accept checks of any form for payment.

Returns/Refunds

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.

Diverse Hair Company proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Diverse Hair Salon.

All Sales of hair brushes, combs, hair accessories (clips, hair bands, etc.) and extensions/wigs are final. No returns and no exchanges.

Tools are final sales , providing they are in their original packaging, and no exchanges.

Color Formulas

All hair color formulas are the intellectual property of Diverse Hair Company. Patch test will be performed on all clients to assure the safety of your skin and hair. 

Terms and Conditions

Agreement between user and  diversehaircompany.com 

Welcome to diversehaircompany.com the diversehaircompany.com website (the “Site”) is comprised of various web pages operated by DiverseHairCo, L.L.C. diversehaircompany.com   is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of diversehaircompany.com  constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

diversehaircompany.com  is an E-commerce Site

This website is provided as an informational venue to our clients & prospective clients. It provides information on our business, culture, staff and mission statement.

Electronic Communications

Visiting diversehaircompany.com or sending emails to diversehaircompany@gmail.com constitutes electronic communications. Your consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

©2019 All Rights Reserved Diversehairco.com

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